SHIPPING & RETURNS
We at www.exotiqueshoe.com know how important it is to receive your purchased products in the finest condition, and on time. So we use a large network of couriers to deliver your products to you as early as possible.
- The received order is shipped within 2-3 working days.
- The Delivery time for Metros 3-5 & other cities 5-7 working days or even take more time depend upon the location.
- Free shipping across all products, on no minimum purchase value.
The whole order amount will be refunded if the order is cancelled, lost or undelivered to your preferred location in case of pre-payment through Debit / Credit Card.
Exotiqueshoe.com reserves the right to cancel any order without any explanation for doing so, as per the circumstances where the requirement could not be met. The company will ensure that any communication of cancellation of an order or any applicable refund will be made in reasonable time.
Exotiqueshoe.com offer a simple and easy 07 days return policy to our customers. You can conveniently return or exchange any item within 07 days from the date of delivery.
Please do not accept any order if seal is broken/unsealed at the time of delivery.
All returned items must be unused and returned with original packaging and tags in place. Items without tags & packaging will not be accepted.
All items purchased from Exotiqueshoe.com can be returned for a full refund within 07 days from the date of delivery (as recorded by the shipping provider).
Once we receive the returned products, a quality check will be performed on the items by our quality team. This is subject to the return having met the following requirements:
- The items should be unused.
- The packaging should have the original packaging and tags in place along with original Invoice.
- They should be returned within 07 days from the delivery date.
Any returned item received by us that does not meet the above mentioned conditions will not be accepted, no amount will be reimbursed in this case.
A notification with the status of the return will be sent to the customer within 3 to 5 working days from the date of receiving the items.
Please make sure that the returned items are packed securely to prevent any loss or damage
For any other queries, you can speak to our customer care team either by calling on +91-07028436408 or by e-mailing at firstname.lastname@example.org
Please have the below information ready before you call customer care or mention the same in the email:
- Order Number / Registered E-Mail Id
- Product Name
- Pick-Up Address
To process a return or exchange successfully, please re-pack the items to be returned with all the original packaging & tags that they were shipped with. Make sure that the Return Form is completely filled.
*Return Form is an easy-to-fill form that allows you to return the received shipment to Exotique.
Mention the order details & complete shipping address on the packet as stated below –
Order Number, Product Name & Return Reference Number
A-7, Suryodaya Society,
LBS Marg, 90 Feet Road,
Mumbai, Maharashtra 400072
*Please read the return policy carefully before returning an item.
This Return Policy applies to all items purchased directly from Exotiqueshoe.com Online. The policy is subject to change without any prior notice.